Manage orders and delivery
EcomPilot includes order management and a delivery workflow built for Gulf operations — including COD collections and failed-attempt statuses.
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1
Review new orders in admin
Open Orders to see incoming checkouts. Confirm payment method (COD or prepaid), shipping address, and any customer notes before fulfillment.
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2
Prepare and pack the shipment
Pick items from inventory, pack the order, and mark it ready for dispatch. Accurate stock updates prevent selling items you no longer have.
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3
Assign a driver or courier
Use delivery tools to assign the order to a driver or export a courier sheet. Delivery staff can use the delivery portal on mobile.
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4
Update delivery status
Track progress through statuses such as Out for Delivery, Delivered, No Answer, or Rescheduled. Clear statuses keep customers and finance aligned on COD.
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5
Close the order
When delivered (and COD collected if applicable), mark the order complete. Use reports later to review AOV, failed deliveries, and top products.
Tips
- lightbulb Train delivery staff on No Answer and Rescheduled flows — they reduce COD losses.
- lightbulb Invite a dedicated delivery role so drivers only see what they need.
Need help getting set up?
Book a demo or message us — we onboard merchants across the UAE and GCC.