Every feature UAE, Qatar & Oman merchants need
Storefront, admin panel, delivery portal, and optional modules — all in one system. Turn features on or off as your business grows.
Storefront (customer-facing)
Catalog
Home page, product listing, detail pages, categories, and optional brands
Cart & checkout
Guest cart, cart by email, shipping address, order notes, optional guest checkout
Payments
Cash on delivery, Razorpay, and Stripe — each toggleable
Coupons & orders
Discount codes at checkout (optional), order history, confirmation page
Account
Register, login, profile, password reset
Optional modules
Wishlist, product reviews, customer returns (RMA), CMS pages via /page/{slug}
Themes
Six layouts: Classic, Minimal, Bold, Retail, Editorial, Midnight
Integrations
WhatsApp float button, GTM/GA4 tracking pixels, UTM capture, newsletter (Editorial theme)
Admin panel
Commerce core
Dashboard KPIs, products (variants, stock, images), categories, brands, orders, manual orders, coupons, customers
Fulfillment
Order statuses (Pending → Delivered, No Answer, Rescheduled, Cancelled), delivery assignment, courier export PDF
Documents
Invoice PDF (standard + alternate logo), bulk invoices, Excel/PDF order exports
Returns & recovery
RMA admin + customer requests (optional), abandoned cart tracking (optional)
Marketing
Analytics (revenue, AOV, conversion, trends), marketing hub, pixel codes, UTM attribution (optional)
Content & reviews
Homepage banners, static CMS pages, review moderation (optional)
Team & reports
Staff roles (Spatie RBAC), attendance clock-in/out, sales/stock/customer reports + Excel (optional)
System
Site settings, SEO, payment keys, multi-currency, audit logs, trash restore, feature flags (developer)
Delivery portal
Mobile-friendly
Built for delivery staff on phones — separate from admin
Assigned orders
Active orders vs upcoming rescheduled deliveries
Field updates
Scan/open by order number, mark delivered, no answer, reschedule
Role-based
Delivery role only — no access to catalog or pricing
User roles & permissions
Granular access with Spatie RBAC — super_admin, admin, manager, staff, content_manager, delivery, customer, and developer accounts.
- verified_user super_admin / admin — full platform access
- verified_user manager — products, orders, customers, coupons, reports
- verified_user staff — order processing
- verified_user content_manager — CMS, banners, pages, reviews
- verified_user delivery — delivery portal only
- verified_user customer — storefront only
Toggleable feature flags
Enable only what you need via Admin → Feature Flags or .env — no bloat, no surprise bills.
EcomPilot vs Shopify
Shopify is strong for apps and global scale. EcomPilot is built for Gulf merchants who need storefront, operations, and delivery in one place — without stacking paid apps.
| Capability | EcomPilot | Shopify |
|---|---|---|
| GCC-first operations | check_circle Delivery portal, courier PDFs, COD-native workflows, statuses like No Answer & Rescheduled | Requires third-party apps for local delivery ops |
| All-in-one pricing | check_circle Storefront + admin + delivery included; plans from $19/mo | Base plan + transaction fees + apps for delivery, invoices, staff |
| Cash on delivery | check_circle Built-in, toggle on/off | Via apps; extra monthly cost |
| Local payment gateways | check_circle Razorpay & Stripe built-in | Supported; setup via Shopify Payments/partners |
| Storefront themes | check_circle 6 themes included (Classic, Minimal, Bold, Retail, Editorial, Midnight) | Large theme store; premium themes often paid |
| Staff & attendance | check_circle Roles, permissions, clock-in/out reports (optional) | Staff accounts on higher plans; attendance via apps |
| Invoices & exports | check_circle PDF invoices, bulk invoices, Excel order exports | Apps or Shopify Plus for advanced exports |
| Feature control | check_circle Turn modules on/off via feature flags | Enable/disable via app installs |
| Abandoned carts | check_circle Optional built-in module | Shopify Email / apps |
| Returns (RMA) | check_circle Optional customer + admin RMA flow | Apps or manual process |
| Analytics | check_circle Revenue, AOV, conversion, trends dashboard | Built-in analytics; deeper reports on higher tiers |
| App ecosystem | check_circle Focused native modules | 10,000+ apps — powerful but adds cost & complexity |
Need help choosing? Talk to our team — we'll map EcomPilot to your store workflow.
See the full platform live
Book a walkthrough tailored for UAE, Qatar, or Oman — storefront, admin, and delivery in one demo.
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