How to enable cash on delivery (COD)
COD remains a major checkout preference across the Gulf. EcomPilot treats cash on delivery as a first-class payment option alongside card gateways.
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1
Open payment settings
In the admin, open Settings → Payments (or your payments area). Locate Cash on Delivery among available methods.
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2
Enable COD for your store
Toggle Cash on Delivery on. Optionally set a minimum or maximum order value if you want to control COD risk on small or very large orders.
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3
Align delivery statuses
Make sure your delivery workflow includes statuses such as Pending, Out for Delivery, Delivered, No Answer, and Rescheduled so COD collections stay trackable.
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4
Test a sample order
Place a test order selecting COD at checkout. Confirm the order appears in admin and that delivery staff can update status after the attempt.
Tips
- lightbulb Combine COD with clear delivery SLAs to reduce failed attempts.
- lightbulb You can still offer Razorpay or Stripe for customers who prefer prepaid checkout.
Need help getting set up?
Book a demo or message us — we onboard merchants across the UAE and GCC.